Reference

What Our Privacy Policy Covers

Your account details, the bKash, Nagad and Rocket lines on your wallet, and the handset you sign in from — this page sets out what we collect, why we keep it, and how you ask us to correct or remove it.

Account detailsWallet transactionsSign-in and device recordsCookie controlsCopy and closure requests
47777bet What Our Privacy Policy Covers
REACHING OUR TEAM

Where to Send a Privacy Request

A data question should not need three transfers to answer. Open live chat from your signed-in account and the agent already sees your account ID, so you skip the part where you explain which wallet the deposit came from. Email suits anything you want in writing — a copy of your record, a correction, or a closure request. Put your registered mobile number in the message and mark the subject line privacy so it lands on the right desk. If the question is about one specific bKash, Nagad or Rocket line, add the transaction reference.

In-account live chat Sign in and open chat from the account menu. The agent sees your account ID and recent wallet activity, so a bKash or Nagad question gets answered without a long back-and-forth.
Privacy email For copy, correction or closure requests, write to us with your registered mobile number in the body. Written requests get a written reply, and we keep the thread as your record.
Callback on request Leave a number in chat and a team member can call you back to talk through a verification step or a data request you would rather settle by voice than by typing.
SECURITY AND RETENTION

How We Protect and Retain Records

A sign-in from a handset we have not seen before triggers a one-time code to your registered mobile before anything opens. Change your password from the account menu and other sessions drop — worth knowing if you have signed in on a friend's phone in Dhaka. Cookies stay limited to session, language and basic lobby measurement, and clearing them signs you out cleanly. Wallet references from bKash, Nagad and Rocket sit on your record while financial rules require them, then they leave the live system.

Sign-in checks

A new device gets a one-time code sent to your registered mobile before the account opens. You can remove saved devices from the account menu whenever you want.

Cookies you control

Session, language and basic lobby measurement only. Clear them in your browser and the session ends, so you sign in again — nothing hidden stays behind after that.

Wallet record keeping

Deposit and withdrawal references from bKash, Nagad and Rocket stay on your account so a disputed line can be matched, then for the retention period the rules set.

Changing your record

Ask for a copy, a correction or an account closure in writing. We confirm what we can change straight away and tell you which entries local law requires us to hold.

Privacy Questions You Send Us

The same handful of questions land in our inbox every week, so here they are with straight answers. If yours is not covered, live chat from your signed-in account reaches the team faster than email, and you skip repeating your account number. Anything about one specific bKash, Nagad or Rocket line needs the transaction reference — without it we are searching blind through your history.

Your name, date of birth, mobile number and the wallet you plan to use. After that, deposit and withdrawal lines from bKash, Nagad, Rocket or Upay, plus sign-in records tied to your device.

Yes. The reference is how a transfer gets matched to your account wallet when something goes wrong. Financial record rules in your region set how long we hold it.

Send a written request from your registered email or through live chat. We reply with the account and wallet records we hold, and tell you if any part sits under a legal hold.

Request closure in chat or by email. Account and wallet access stops, while the records financial rules require stay in place for the retention period before removal.

Material changes appear on this page before they take effect, and a notice goes into your account messages. Keep your registered mobile current so we can actually reach you.

Access depends on your local law and eligible regions. Where a region is not served we do not open an account, so no record is created in the first place.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.